WE ONLY ACCEPT RETURNS in case your order arrives incorrect or damaged.

If your order arrives damaged or incorrect, you can return it for repair or exchange within 14 days from the date your order was delivered. We do not offer refunds in any case. 

In the rare case that your order DOES NOT ARRIVE, we will send you a FULL REFUND.

Step 1: Reach Out to Us

You have several ways to initiate your custom project with us:

Option 1: Send us a Direct Message on Instagram @Jewelsbychance

Option 2: Send us a Direct Message on Facebook Chance The Jeweler

Step 2: Specify Your Design

Tell us exactly what you want to have as the design for your piece or let our team of specialists find a design for you.

Pro Tip: The more reference images you can provide, the better. If you don't have any, we'll send you examples to help guide your choice of style.

 

Step 3: Review and Confirm Quote

Once we understand your requirements, you'll receive a quote for your custom pendant. If you decide to proceed, a downpayment of $100 is required.
 

Step 4: Initial Design Concepts

After confirming the quote and making the downpayment, our design team will create multiple initial design concepts for you within 24-48 hours.

 

Step 5: CAD Design

Once you're happy with an initial design concept, we'll proceed to the detailed CAD Design phase. This stage also takes about 24-48 hours, and you have unlimited revisions until you're completely satisfied.

Note: The initial $100 downpayment will be deducted from the final cost of the pendant.

 

Step 6: Final Payment and Production

After the CAD design is finalized, we'll request the remaining payment. Then our production team will begin crafting your custom piece.

 

Step 7: Stay Updated

We'll keep you in the loop during production, sending you images of the progress.

 

Step 8: Delivery

The production process usually takes between 1-2 weeks, and shipping takes approximately 4 days via DHL.

We're excited to work with you on your custom piece! Feel free to reach out if you have any questions or need further information.

In-stock items are shipped within 48 hours after purchasing. You will receive a tracking confirmation email as soon as your order has shipped. For custom orders and made-to-order items, the processing time is up to 3 weeks.

We are fully committed to creating and providing the best standard of jewelry, which is why we offer the IcyAllureCreations Guarantee for all purchases of jewelry. 

If your product arrives damaged or has any manufacturing defect during arrival, our guarantee entitles you to a one-time replacement of the piece - free of charge. 

This Guarantee is voided under any user damage issues (scratches and accidental breakage).

Our Guarantee does not cover lost or stolen items.